How do I log in to the VPN with the Duo Mobile app?

Answer

All faculty, staff and students have the ability to log in to the VPN (Virtual Private Network).

*Please note: Enrollment in Two-Factor Authentication (2FA) is required to log in to the VPN. 

Need help setting up VPN on your computer? Please visit the knowledge article "How do I Set Up the VPN (Virtual Private Network)?" 

 
  1. Launch "AnyConnect VPN Client."
      
  2. Click "Connect." If UNCW VPN does not appear in the client, please enter "vpn.uncw.edu".

    AnyConnect VPN   
     
  3. On the Sign in screens, enter your username, then click next. Enter your password, then click next.
     
  4. Next, you will be prompted to choose options for sign in. Note that this screen will prompt for sign in preferences each time you log into the campus VPN, regardless of the options chosen.

    Screenshot shows options for staying signed in to reduce the amount of times you are asked to sign in. Options include No, Yes and a checkbox to not show the message again.
     
  5. You will then be prompted to approve the Duo push on your mobile device. If you use other methods to authenticate while connecting to VPN, such as using an SMS code or key fob, click on the "Other options" link.

    screenshot shows check for a duo push with a link to other duo authentication options if Duo push is not used.
     
  6. Choose the authentication method you use for two-factor authentication from the menu, then complete the authentication step by using the passcode on your Duo application or key fob.

    Screenshot shows the authentication options available through Duo, including Duo push, Duo Mobile passcode, text message passcode, and bypass code.
     
  7. After completing your work at UNCW it is recommended to click "Disconnect" in the AnyConnect client, as connections may be slower when using VPN.

TECH TIP:

Not all teleworkers need to use VPN services to perform their work or learning functions. The majority of UNCW services are Web-based and can be accessed through a Web browser or Horizon. 

VPN is not needed for the following services:
  • Horizon
  • Outlook Email / Office 365 Email
  • Canvas
  • OneDrive
  • SharePoint Online
  • Microsoft Teams
  • Echo360
  • Zoom
  • Office 365
  • WebNow
  • Cascade
  • mySeaport
  • SeaNet

If you need further assistance, please submit a service request or CHAT with TAC.

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